Privacy Policy

Effective Date: May 1, 2026

1. Overview

Equal Wear (“we,” “our,” or “us”) provides a subscription-based clothing infrastructure service for organizations serving people experiencing homelessness. This Privacy Policy explains how we collect, use, and protect information in connection with our services, website, and communications.

2. Information We Collect

We collect limited business and operational information, including:

  • Organization details (name, address, program type, service locations)

  • Contact information (name, email, phone number, role)

  • Service data (delivery schedules, sizing requirements, inventory usage, reporting metrics)

  • Billing information (invoicing details, payment records)

  • Communication data (emails, support requests, onboarding notes)

We do not intentionally collect personal information about individuals receiving services through our partners.

3. How We Use Information

We use collected information to:

  • Deliver and manage clothing distribution services

  • Coordinate logistics and recurring shipments

  • Generate operational reporting for partner organizations

  • Provide customer support and onboarding

  • Improve system performance and service reliability

  • Fulfill contractual and legal obligations

4. Data Sharing

We do not sell personal data.

We may share limited information with:

  • Logistics and manufacturing partners (for fulfillment only)

  • Payment processors (for billing purposes)

  • Service providers supporting our infrastructure (e.g., software, analytics tools)

  • Government or legal authorities if required by law

All third parties are required to handle data securely and only for specified purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, or misuse.

6. Data Retention

We retain business and operational data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Your Rights

Depending on your jurisdiction, you may request access to, correction of, or deletion of your organizational data by contacting us.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

9. Contact

Equal Wear
111 N. Wabash St, Suite 100, Chicago, IL 60602